After clicking “Get Verification Code,” please check both your inbox and spam folder. If you still haven’t received it, feel free to send your email address to info@gcmtomining.com, and our technician will investigate the issue for you.

Kindly provide us with the email address used for registration, and our technician will assist you in resetting your password.

You can easily place an order on our website by adding items to your cart, submitting your order, and completing payment with cryptocurrency (USDT, Bitcoin, Ethereum, Litecoin, Kaspa, etc.). Once payment is made, confirm your order. If you prefer other payment methods like bank transfer, Alipay, or Western Union, feel free to reach out to our online customer service for assistance.

We are committed to offering our customers the best possible prices and provide discounts for bulk orders. For more information, please reach out to our sales representative.

Yes, we offer self pick-up options. If you have your own forwarder, we can ship the machine directly to their address. Please note that we only guarantee logistics for domestic shipments; international transportation must be arranged through your forwarder.

Yes, we warmly welcome customers from around the world to visit our warehouses. If visiting isn’t convenient for you, we’re happy to send pictures or videos upon request.

After your order is confirmed, we will send you an email with the tracking number once your package has been dispatched. Additionally, our sales representative will reach out to you via Telegram or WhatsApp to verify your delivery details.

Yes, the price of miners is influenced by market conditions and may vary. However, we are committed to offering our customers the best prices and top-notch service.

Yes, we can declare the amount as per your request. However, please be aware that opting for a lower declaration carries some risk, which will be your responsibility. Paying taxes in accordance with the law is the duty and obligation of every citizen.

To place an order on our official website, you can pay directly with cryptocurrency, including USDT, Bitcoin, Ethereum, Litecoin, Kaspa, and more.

For payments via bank wire transfer, Alipay, Western Union, etc., please reach out to our sales team for further details.

For in-stock miners, full payment is required.

For pre-orders, we accept a deposit of 50% to 80%, with the balance due before shipment.

For bulk orders, please contact our sales team to explore additional payment options.

All items are non-refundable, and orders cannot be canceled, except in cases where there is an increase in mining machine prices due to market fluctuations or if the product is out of stock.

All cryptocurrency payments made on our website are automatically converted to USDT. If the product is out of stock, we will reach out to offer a refund. The refund will be based on the USD price at the time you placed the order. If there is a price fluctuation, we will contact you to discuss the difference, which will be calculated based on the product’s USD price.

You do not need a Coinbase commercial account to make payment for your orders. You can use any cryptocurrency account you have to complete the payment.

There is no need to use a Coinbase commercial account for your order payments. You can make the payment using any cryptocurrency account you have.

Most importers and exporters work with a freight forwarder or customs broker who handles customs charges on their behalf, sparing them the hassle of paying directly. If the importer manages their own shipments, they will usually receive an invoice outlining the charges once the goods arrive in the country, which must be paid before the goods are cleared for further transport.

In some cases, the importer may not be responsible for paying import charges. This depends on the incoterms (International Commercial Terms) agreed upon between the importer and the supplier (exporter).

For in-stock miners, full payment is required.

For pre-orders, we accept a deposit ranging from 50% to 80%, with the remaining balance due before shipment.

For bulk orders, please reach out to our sales team for additional payment options.

Customs clearance is typically completed in minutes or hours, but it can extend to days or weeks if there are missing documentation or if the goods needs to be inspected. In such cases the goods will be held until the necessary documentation has been provided or customs agents have completed their checks.

The documentation required for customs clearance may vary by country, but the following documents are typically needed in most countries:

Export Documentation:

• Purchase order from the buyer
• Sales invoice
• Packing list
• Bill of lading or air waybill
• Certificate of origin
• Any additional documentation as required by the buyer or specified in a letter of credit from a financial institution

Import Documentation:

• Purchase order
• Sales invoice from the supplier
• Bill of lading or air waybill
• Packing list
• Certificate of origin
• All other documentation as required by the buyer or stipulated in the terms of a letter of credit

If you encounter any issues during customs clearance, please contact us, and we will be happy to assist you.

Machines that are in stock will be shipped within 3-7 business days. If any special circumstances arise, we will get in touch with you to discuss a solution.

The shipping date for pre-order items will be based on the information provided by the manufacturer. We will indicate the estimated delivery time on the product page for your reference. Once we receive the machines, we will promptly arrange for shipment.

If there is an issue with the logistics process, please reach out to our sales representative or contact the logistics company directly for verification.

While used machines do not come with a warranty or after-sales service, we will provide test videos and photos of the inner packaging to ensure the machine is in good condition before shipment.

Typically, delivery takes 5-10 business days after shipment, while DDP shipments usually arrive within 15 business days. However, customs clearance issues may cause delays. If the receiver has experience with importing goods or customs procedures, it can help expedite the process.

All new machines come with a manufacturer warranty ranging from 6 to 12 months, depending on the manufacturer’s policy. However, used or refurbished machines do not include warranty or after-sales support. Before shipping, we will send you test videos and photos of the packaging to confirm that the machine is in proper working condition.

The GCMTO Service Center is operated by a team of skilled experts with extensive knowledge of all ASIC miner models available in the market. Should you need assistance, they are prepared to offer professional support and repair services for your mining equipment. If the issue cannot be resolved remotely, we will guide you through the process of sending the device to our center for repairs.